…de la Daily Post:
Private consultants are going undercover in a bid to ensure council staff are speaking Welsh.
Anglesey council is to conduct a mystery shopper exercise across the local authority’s services to monitor the use of the Welsh language.
Private consultants are going undercover in a bid to ensure council staff are speaking Welsh.
Anglesey council is to conduct a mystery shopper exercise across the local authority’s services to monitor the use of the Welsh language.
Denbighshire council is also to undertake a similar covert operation to test its Welsh language services in February and March next year.
The island authority said the exercise was aimed at making sure staff are compliant with its own Welsh Language Scheme.
It follows a review of the council’s Welsh language services by the Welsh Language Board.
The Board demanded that the council makes greater progress in assessing the language skills of staff members.
Osian Roberts, from Welsh language group Cymdeithas yr Iaith Gymraeg, said: "We welcome this and urge all local authorities to do the same to keep staff on their toes...
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