PTI Cymru

...de la Daily Post:

Welsh speakers are to get travel advice in their own language after a Porthmadog company won a contract to run a National Rail Enquiries hotline.

Call centre operator Galw has taken over the Welsh speaking service from a Newcastle firm which previously handled calls from across the UK – but only had one Welsh speaker.
Twenty-five full and part-time staff at Galw – Welsh for “call” – are now working under the new contract called Traveline Wales.

It means rail customers calling from anywhere across the UK are guaranteed they will talk to a Welsh speaker between 7am and 10pm.